Support

Email support@shtopit.com. It is read by a person, and it is the same address named in the Privacy Policy and in both store listings.

Data requests

Access, correction, export and deletion requests go to the same address. We complete them within one month — the statutory clock, and the commitment we make in the Privacy Policy. To delete your account yourself, see deleting your account.

Reporting a problem

Telling us the device, the OS version and the app version helps. There is no need to send screenshots of anything private — a description of what you expected and what happened is usually enough.

Before launch: confirm the mailbox exists and is monitored (long-lead #10), and add the trading name and virtual-office address once long-lead #3b is settled. Both stores require a working support URL and contact.